We are committed to 100% customer satisfaction so apart from a 60 days friendly returns policy, all our products come with a 1 year warranty. In addition, if the product you received is defective or damaged, simply contact us in a timely manner with related photos or a specific video. You could request either a full refund or a replacement item. We'll also pay the return shipping expenses if the return is a result of our error. If you need to return an item, email us including your order number and reason for returning.